Isuzu offers the whole package

Jun 09, 2023

Date: 30.08.2023

Isuzu Australia Limited ups the ante with its truck parts and service offerings

As the year shapes up to be a success for Isuzu Trucks despite global supply chain challenges, the brand has been innovating avenues to have even more success and continue to provide the best possible product for customers.

Last year, Isuzu Trucks sold 13,360 units, marking a new record and its 34th consecutive year of truck sales leadership. This year sees the upwards trend continue with sales increasing a further 13.7 per cent (975 units) for Isuzu through to the end of July 2023.

A great product doesn’t just begin and end at the point of sale in the dealership. Aftersales care is just as valuable a support for customers throughout their entire journey whether it is a phone call to ask about operations manual, or advice of which quality of replacement parts are best suited to the truck model.

New buyers of N Series Cab Chassis and Ready-to-Work models* who pay for three years of Isuzu’s Total Service Agreement will receive an additional three years free of charge with the offer running through to September 30, 2023.

That’s a full six years of Service Agreement coverage for the price of three years.

With a storied history delivering reliable, fit-for-purpose products and a first-class support experience to back it up, Isuzu has developed its range of Service Agreements to help customers focus more on what matters most – building their business.

Isuzu Service Agreement packages cater to a range of customers and end uses, with the aim of taking the stress out of servicing and maintenance with an upfront payment plan that covers scheduled servicing, preventative maintenance and parts replacement.

Isuzu’s Total Service Agreement Package is designed specifically for newly purchased trucks, offering comprehensive coverage on essential, high-wear componentry, ranging from engine and transmission to brakes, suspension and electrical, with additional options available.

Further supporting customers, the Isuzu National Parts Distribution Centre has expanded to process upwards of 16,000 items per day out to the dealer network by air, rail, road and even by sea for partners throughout the South Pacific.

This requires people power of just under 50 staff on rotating shifts from 5am through to 10 pm each day. Isuzu Australia Limited (IAL) receive and process an average of 450, 40-foot shipping containers every year—a number that is growing with local truck and Power Solutions sales.

The Isuzu dealer networkf is digitally connected to the National Parts Distribution Centre which ensures access to view all the parts inventory, including peer dealers, maximising the dealer’s ability to provide the best customer service possible.

The Distribution Centre holds roughly seven million items in the warehouse at any one time, from the smallest electrical components right up to replacement cabs, engines, and transmissions.

Isuzu Trucks offers parts and componentry under three key product ranges: Genuine Parts, Isuzu Approved Parts and its Second Tier Best Value Parts or ‘BVP’ range.

"Our Genuine Parts range is developed and manufactured to stringent Isuzu quality standards and testing, which ensures maximum productivity and a high level of performance for our customer’s trucks," said National Parts Sales Manager, Joel Gledhill.

"This also assists them to optimise the future re-sale value for those vehicles where Genuine Isuzu Parts are used.

"Our Approved Parts range includes a number of leading brands such as Meritor, Fleetguard, Eaton, Hendrickson and Allison, to name a few, and provides a wide range of trusted products," Mr Gledhill continued.

"This ensures the ongoing reliability of an Isuzu vehicle and in many cases the parts can also fit other brands of trucks, which is beneficial for those dealerships and affiliated service centres who service a range of different truck brands."

The ‘BVP’ range comprises a comprehensive selection of service parts to suit older model Isuzu Trucks. Included are starter motors, alternators, drive belts, brake components, clutch components and filters, making it one of the most dynamic product ranges in the business, and one that IAL continually expands to keep up as customer requirements change over time.

Finally, Isuzu Care can’t be forgotten, with the memorable relaunch at the recent Brisbane Truck Show held in May this year.

With Isuzu Care standing by customers are ensured they get the best possible support whether it be questions around service agreements, warranty, Isuzu roadside assistance, parts, or general questions.

Isuzu Trucks are looking to their total offerings - not just trucks on the road - to ensure customers receive the best package on offer.

*Extended Service Agreement Promotion (Promotional Offer) includes an Isuzu 6-Year Total Service Agreement package for the equivalent price of an Isuzu 3-Year Total Service Agreement Package. The Promotional Offer is available to customer new truck purchases between 1 August 2023 – 30 September 2023. The Promotional Offer is available on selected Isuzu N Series Cab-Chassis and N Series Ready-to-Work models. National Fleet and Government truck purchasers are not eligible. For full terms and conditions visit www.isuzu.com.au/terms-conditions or speak to your local Isuzu Truck Dealer.

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